Kredi Bank Lekki
|Settlement Dispute Resolution & Reconciliation Analyst
Lagos, Lagos, Nigeria
Summary
Led comprehensive reconciliation and dispute resolution for MasterCard and NIP transactions, leveraging FinTech software to ensure financial accuracy and operational efficiency.
Highlights
Managed end-to-end reconciliation of all MasterCard and NIP inflow/outflow transactions, ensuring 100% data accuracy and compliance.
Reconciled daily settlement reports for POS and merchant transactions using core banking applications, identifying and resolving discrepancies to maintain financial integrity.
Resolved all chargeback and failed transaction disputes promptly, minimizing potential financial losses and enhancing customer satisfaction.
Utilized advanced FinTech software applications for database management and reporting, improving data accessibility and analytical capabilities.
Collaborated with finance, operations, and technical teams to address settlement-related issues, streamlining processes and improving inter-departmental communication.